Apr 18, 2020
In the first instance to get advice call the Financial Conduct Authority Supervision Hub on 0300 500 0597 or email them firm.queries@fca.org.uk
If you want to make a complaint about your insurer and providing the insurer is authorised by the FCA (click here to find out if they are registered with the FCA https://register.fca.org.uk/) you can go straight to the Financial Ombudsman Service and check out the Business Interruption Insurance advice here; https://www.financial-ombudsman.org.uk/coronavirus
The FCA are encouraging businesses who have issues to contact the Supervision Hub in the first instance to get advice but also so that they are aware of the various problems people are having.